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Congratulations on being successful in receiving a Tourism Business Capability Subsidy. The subsidy is supporting the Queensland tourism industry to thrive, deliver exceptional experiences and exceed visitor expectations through undertaking recognised tourism accreditation and training activities.

Please refer to the confirmation letter you have received from the Department of Tourism and Sport for details on the training and/ or accreditation activities that your business has been approved to undertake, your unique subsidy claim number, and the subsidy you will receive upon completion of these approved activities.

How to make payment for your approved courses under the Tourism Business Capability Subsidy

  1. Click on login at the top right corner of this page, then click on create a new account, please use the same email address you used when applying for the subsidy. This is also where you will enter your Subsidy Claim Number.
  2. Once logged in, either search for a specific course or select view all courses to see all available courses under the grant.
  3. Click on purchase now for one of your approved programs (refer to the second page of the confirmation letter for the list of programs that you have been approved for).
  4. Check the course details and then click purchase now again.
  5. Fill in your payment details and complete the purchase. You will only be able to make payment for one program at a time.
  6. Upon completing your payment, you will be contacted directly by the accreditation/ training provider within 5 business days to start you on your program.

Program Partners

  • Australian Tourism Export Council
    Australian Tourism Export Council (ATEC) is the peak industry association for the Australian inbound tourism industry sector.
    E: [email protected] Ph: (02) 8262 5500
  • Caravan Industry Association
    Caravan Industry Association of Australia is the peak national body for the caravanning and camping industry in Australia. Our organisation’s vision is, “To lead and champion a safe, compliant and sustainable caravanning and camping industry in Australia”.
    E: [email protected] Ph: (03) 9815 2015
  • CORE Cultural Learning – Online Cultural Awareness
    Developed by the Australian Institute of Aboriginal and Torres Strait Islander Studies, an Indigenous led national institution, based in Canberra, that celebrates, educates and inspires people from all walks of life to connect with the knowledge, heritage and cultures of Australia’s First Peoples through its collections, research, publications and partnerships.
    E: [email protected] Ph: (04) 0877 2513
  • EarthCheck
    EarthCheck is the world’s leading certification, consulting and advisory group for sustainable destinations and tourism organisations.
    E: [email protected] Ph: (07) 3924 4200
  • Ecotourism Australia
    Ecotourism Australia is the peak body for ecotourism and sustainable tourism in Australia, offering globally recognised certification programs for tourism businesses and destinations.
    E: [email protected] Ph: (07) 3256 6777
  • Marina Industries Association
    The MIA is the peak body representing the interests of club, recreational and commercial marinas, boatyards and industry suppliers in Australia & the wider Asia-Pacific region.
    E: [email protected] Ph: (02) 9439 5086
  • Queensland Tourism Industry Council
    The Queensland Tourism Industry Council (QTIC) is Queensland’s peak tourism industry body and the leading advocate for the state’s tourism, hospitality, and events sectors. QTIC provides tourism operators with access to a nationally-recognised accreditation program, helping brands stand out as a Quality Tourism Accredited Business.
    E: [email protected] Ph: (07) 3236 1445
  • Savannah Guides
    Savannah Guides is Australia’s leading provider of Tour Guide professional development. This not-for-profit network of over 500 Tour Guides and Tour Operators accredits individuals and businesses under the Savannah Guide banner across northern Australia and delivers nationwide EcoGuide certification, onsite and online workshops and Field Schools.
    E: [email protected] Ph: (04) 0877 2513
  • Tour Guides Australia
    Tour Guides Australia is the peak membership organisation representing tour guides nationally, providing training, professional development, accreditation, advocacy and member rewards programs.
    E: [email protected] Ph: (04) 3836 1664
  • Zoo and Aquarium Association Australasia
    The Zoo and Aquarium Association (ZAA) is the peak body representing the collective voice of zoos, aquariums, sanctuaries, and wildlife parks across Australasia that operate to the highest standards.
    E: [email protected] Ph: (02) 9978 4638

Important Information

Key dates for Round 2:
Upon approval, businesses will need to register and pay for their approved training/ accreditation activities within 30 business days of approval through the Training Portal, including the Subsidy Claim Number. If this date is not met, the offer will lapse and the approved funding amount will be returned to the Subsidy budget.
Activities must be completed at the latest by 18 October 2024 unless prior written approval for an extension has been granted by the Department of Tourism and Sport.

Your confirmation letter details the maximum subsidy payable, up to $2000 (excluding GST). Businesses must cover additional costs above the approved maximum funding amount.

For further information on the subsidy, please refer to the subsidy guidelines.

Contact Us

Contact ATEC for any technical assistance using the below email or phone number.

For any inquiries regarding specific courses, please reach out to the program partner directly.

   02 8262 5500

    [email protected]